Is Roam2Go legit? Who we are, refunds and contact

Who is behind Roam2Go

According to the legal notice, the owner of the roam2go.com website is Roam2Go SL, a company that sells international eSIMs for travellers. These are its details:

• Company name: Roam2Go SL
• Tax ID (NIF): B88734066
• Registered office: Sant Joan les Fonts (Girona, Spain); the full address is in the legal notice
• Email: info@roam2go.com
• Phone and WhatsApp: +34 681 12 91 59

The same details appear in the terms and conditions, which name Roam2Go SL as the seller: you buy from Roam2Go SL, which sends you the eSIM and the invoice. The eSIM runs on mobile networks in the countries each plan covers; as the terms explain, Roam2Go SL acts as a reseller of services from local operators and international aggregators.

Roam2Go was founded by two friends from La Garrotxa, in Catalonia; you can read how it started and who we are on our About us page.

Refunds: 30 days if you have not used the eSIM

It is a commitment set out in section 7 of the terms and conditions: “As Roam2Go’s own commitment, in addition to your statutory rights: if you have not used the eSIM, you can request a full refund within 30 calendar days of purchase, even if you have already installed it.”

What “used” means is explained in section 8: “Not used” means that, according to the records of the operator or provider that delivers the service, the eSIM has not yet connected to any mobile network and has not consumed any data (or any minutes or SMS, if the plan includes them); simply installing it does not count as use.

To request a refund, email us at info@roam2go.com with your order number. Refunds are issued to the same payment method within a maximum of 14 days. Once issued, the amount usually takes 5 to 10 business days to appear in your account, depending on your bank. And if the eSIM is not compatible with your phone due to our error or incorrect information on the website, you also get a full refund.

What if the eSIM does not work? If, with a compatible and unlocked phone, you cannot install it or, in a country covered by the plan, you get no connection, we first help you get it working. If that is not enough, we replace it with a new one at no cost, and if we cannot resolve it within 10 days of you letting us know, we refund the amount.

Every case is different. If the window has already passed or your situation does not fit these rules, write to us anyway: a member of our team will look at it, although we cannot promise the outcome.

How you pay, and what happens to your card details

We accept credit and debit cards (Visa, Mastercard, American Express) through Stripe, as well as Apple Pay and Google Pay. Payment is taken when you confirm the order.

On card details, the terms and conditions say: “Roam2Go SL does not store card data; they are processed by the PCI-DSS certified payment provider.”

Prices are shown in euros, with VAT included where applicable. If you see prices in another currency (US dollar, pound sterling or Canadian dollar), the amount you see in the cart is the amount you will pay; your bank may charge its own fees.

How you receive the eSIM

When you buy, you receive the invoice and the eSIM (the QR code and the instructions) at the email address you give us. The terms and conditions explain it like this: “The eSIM is a digital product. Delivery is by email, generally within minutes of payment confirmation. If delay exceeds 30 minutes, contact us at info@roam2go.com.”

When the validity starts counting depends on the plan: each product page says so, and the email with your eSIM tells you which case applies to your plan.

Before you buy, check that your phone supports eSIM and that it is unlocked for all carriers: these are requirements of section 3.1 of the terms. Our guide to eSIM-compatible phones explains how. If you have a question about a specific plan, email info@roam2go.com before you buy and we will tell you what we know about the plan you are interested in.

How to contact us

• Email: info@roam2go.com
• WhatsApp: +34 681 12 91 59
• Chat: on the roam2go.com website and on WhatsApp

The chat is an AI assistant and answers 24 hours a day. The terms and conditions put it like this: “Part of our customer service is handled by a virtual assistant powered by artificial intelligence; you can always ask for a person from our team to help you, by email or on WhatsApp.” According to the help centre, the human team is available Monday to Friday, 9:00-19:00 CET.

If you want to make a complaint: “We have official complaint forms available to consumers. You can request them at info@roam2go.com.” You can also send it by post to the address in the legal notice.

What customers say

On Trustpilot, Roam2Go has a rating of 4.7 out of 5, checked on 11 October 2026. You can read the customer reviews there: Roam2Go on Trustpilot.

Sources: roam2go.com legal notice (version 2.1, dated 14 May 2026), terms and conditions (version 2.3, dated 5 October 2026), help centre and privacy policy, accessed on 11 October 2026; Roam2Go’s Trustpilot profile, accessed on 11 October 2026.

Frequently asked questions